Frequently Asked Questions

Here are answers to some of the questions we hear most often from our Shepparton customers. If yours is not covered below, reach out anytime and one of our team will point you in the right direction.

Common Questions

A call out fee covers the cost of a locksmith travelling to your location and bringing the tools and equipment needed to assess the job. The amount can vary depending on your location, the time of day and whether it is an after-hours or emergency call. Get in touch and we will let you know what to expect before we head out, so there are no surprises.

Pricing depends on the type of work involved, from a simple lockout or key cut through to rekeying, repairs or a full lock installation. Factors like the lock type, the time of day and the complexity of the job all play a part. We are always happy to provide a clear quote up front once we understand what you need.

We offer key cutting right here in the Shepparton area for a wide range of keys, including house keys, padlock keys and many common vehicle and office keys. Just bring in your original key or give us a call and we will let you know if we can cut it for you.

A skilled locksmith can open the vast majority of residential and commercial locks. That said, some high security locks, certain safes and specialised systems may require additional tools, manufacturer authorisation or proof of ownership before any work can begin. If you are unsure about your particular lock, give us a call and we can talk through your options.

It is possible to rekey some locks yourself with the right kit, though it can be fiddly and mistakes may leave your lock not working properly or your home less secure. For most people it is quicker and safer to have a professional handle it, which also makes sure the job is done correctly the first time. We are happy to help if you would rather leave it to us.

our Customers

customer testimonials

  • “Called at 11pm after locking myself out, and they arrived within 20 minutes. Friendly and professional, and they had me back inside in no time. Couldn’t recommend them more highly.”
Sarah T.

Shepparton, VIC

  • “We had all the locks replaced in our new home, and the service was absolutely fantastic from start to finish. ” Fair price, great workmanship, and they left the place spotless. Will definitely use again.”
Mark R.

Shepparton North, VIC

  • We used them for our shop after a break-in attempt. They came out the same day, assessed everything and had new locks fitted by the afternoon. Absolute lifesavers for our business.”
Dave K.

Kialla, VIC

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Need a Locksmith? Get in Touch Today.

Whether you have a question about our services or you’re ready to book a job, we’d love to hear from you. Fill out the form, and we’ll respond back to you as soon as possible, or give us a call if you need us urgently.